1. What areas do you serve?

We provide IT services in the areas of Westlock County and Barrhead County in Alberta. If you’re unsure if we cover your location, feel free to contact us, and we’ll let you know if we can come to you.

2. How does your mobile tech support work?

It’s simple! Book a visit and we come directly to your home or business. There’s no need to haul your computer to a repair shop, we bring the expertise and tools to your doorstep.

3. What types of devices do you support?

We offer support for a wide range of devices, including:

• Desktop and laptop computers

• Wi-Fi, networks, and routers

• Smart home devices (thermostats, lights, cameras, etc.)

• Home entertainment systems (TVs, speakers, streaming devices)

• Printers, scanners, and other peripherals

If you’re unsure whether we can help with your specific device, please email us!

4. Do you offer remote-only troubleshooting without a visit?

Yes, remote-only troubleshooting is available for many common issues that don’t require physical access to your device. Using secure remote access tools, we can help with software errors, slow performance, printer setup, email problems, malware scans, and more. 

Remote support is ideal for quick fixes and follow-up sessions. If the problem can’t be resolved remotely, we’ll recommend an on-site visit or next steps. Please contact us to confirm if your issue qualifies for remote support and to schedule a session.

5. What does your troubleshooting service include?

Our troubleshooting service covers diagnosing and fixing issues related to:

• Slow computer performance

• Network and Wi-Fi connection problems

• Software glitches

• Printer or peripheral device malfunctions

• Virus or malware infections

Once we identify the issue, we’ll repair it on-site if possible. For more complex problems, we’ll discuss options for further repairs or replacement.

6. Do you offer regular computer maintenance services?

Yes! We offer regular maintenance checkups to keep your devices running smoothly. This includes cleaning and inspection of hardware, updating software, optimizing performance, ensuring security measures are in place, and cleaning up unnecessary files.

Simply book a visit under the 'Regular Maintenance' category.

7. What kind of consulting services do you provide?

Our consulting services are tailored to your specific needs. Whether you're looking to upgrade your computer, supercharge your Wi-Fi network, or optimize your smart home setup, we offer personalized advice and solutions that work for your space and budget.

8. Can you help me recover lost data?

Yes, we are able to provide data recovery service. Whether your files were accidentally deleted or lost due to a malfunction, we use specialized tools to retrieve lost data. Plus, we can also help set up reliable backup systems to ensure your data is safely stored moving forward.

Use our online booking system to request this service, or contact us for emergency rates.

Am I charged if data recovery isn't successful?

Data recovery outcomes vary and data recovery is never guaranteed. An initial diagnostic or service fee will apply regardless of success. We always inform you about potential costs upfront.

9. How much do your services cost?

Our pricing varies depending on the service and complexity of the issue. We strive to offer affordable rates for all our services. Contact us for a quote or to discuss pricing for your specific needs.

If you use our online booking system you'll find some time and price estimates listed.

Typical pricing for common services:

• Business Consulting: $225 for 3 hours

• Device & Network Setup, Troubleshooting & Repair, Security & Optimization, Data Backup & Recovery: $45/hour

• Regular Maintenance: $30 for 45 minutes

• Custom Consulting: $120 for 3 hours 

• For complex services or custom quotes, please contact us directly.

Keep in mind that some solutions require additional equipment. For instance, if you are expanding your wireless network it may require the purchase of access points and ethernet cable. Or, if a piece of hardware is physically broken or outdated/incompatible it may require replacement.

Complex wiring projects may need to involve a contractor or qualified electrician to do the work properly and safely. Generally, customers arrange and cover these costs separately. We can coordinate and advise on these arrangements if needed.

10. How long does a service appointment take?

The length of an appointment depends on the service and the root cause of the issue. Some issues may take more than one visit; for example, if replacement parts are needed.

For complex issues or installations please contact us first or provide adequate notes when you book a visit and we'll reach out to you.

Complex issues typically involve multiple devices, extensive troubleshooting, significant network problems, custom installations, or scenarios that require replacement parts or specialized equipment.

11. Do you offer emergency rates?

Yes, we offer Emergency Rates.

If you're facing a critical problem like a network failure or a critical device malfunction, please give us a call, and we'll do our very best to prioritize your service at an emergency rate.

It's always a good idea to try our online booking system first, as you might find availability there and potentially avoid the emergency rate.

12. What kind of security measures do you offer?

We provide comprehensive security solutions, including:

• Virus and malware removal

• Installation, inspection, or update of antivirus software

• Firewalls and network protection

• System cleanups to remove harmful programs and boost performance

We also offer advice on keeping your devices secure from future threats.

13. Can you help with smart home setup?

Yes! We can optimize your smart home devices such as cameras, thermostats, lights, and more. We’ll ensure your devices are properly connected, secure, and easy to use.

14. How do I book a visit?

Booking is easy! Use our online booking form anytime to quickly request a visit at your convenience.